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It’s only words is CDA’s newsletter, where we talk about things we've learned, ask questions, test theories and share our insights with you.

You can browse entire back issues or specific articles here.

You can also subscribe to It’s only words using the link at the top of the page.

• Issue 4
  • Online language pathways - new research
  • Customer engagement - take our test
• Issue 3
  • Error messages that let down your brand
  • People only read 20% of web words
• Issue 2
  • Why funny isn’t funny online
  • Think like a customer
• Issue 1
  • Simple changes and profitable solutions
  • Banish machine speak

What would you like to find out about?

Website content audits
Online writing - courses & training
Content strategies
Style guides
Language development
Editing & website copy